Frequently Asked Questions
How long does shipping take?
Typically 2-5 days if you are within the United States. Keep in mind that it will vary depending on the destination as while as our 1-3 day processing period time! :)
Can I track my order?
Yes! Once you place your order you should receive an email with a tracking code as while as all your ordering information!
What comes in a WaveBoxx package?
We use only eco-friendly materials! Includes a reusable cotton bag, the items ordered and recycled crinkle paper!
How can I contact you?
If you need to contact us for any reason, emails us at email@example.com and we will do our best to respond within 48 hours!
How are WaveBoxx necklaces waterproof?
WaveBoxx necklaces are made without your classic lobster clasp, the annoying thing on your necklaces that break, rust and just don't do the job. Instead WaveBoxx uses a slip knot method to ilimanate that problem and create a more functional , long lasting piece for everyones collection!
Returns and Exchanges
Whither you just don't like the style ordered or your package was damaged during shipping, We are always happy to accept returns and exchanges! At the end of the day, the most important thing to us is that all our customers are happy!
Processing a return...
1. If you would like to place a return for any reason, email us at firstname.lastname@example.org ! Please include your order number and full name on the order.
2. Once the request is received we will give you further instructions and information on where to mail the package to.
3. Lastly, once the package has been delivered to our office, we will refund the amount paid through store credit or orginal payment :)
***Please note that we can not accept any items that have been worn and/or show signs of personal damage.***