FAQ

How long will take for my package to arrive?

It takes 1-3 business days to process your order and  between 4-10 days to arrive to the locations! (This time may vary depending on location and service selected)

 

What comes in a WaveBoxx Package?

Each order will receive a free reusable bag as well as a hand written thank you card! Ever thing is also wrapped in tissue paper ready to be gifted!

 

How are your necklaces 100% waterproof?

Our necklaces are a little different compared to others! They are made with a durable wax cord as while as a slip knot closure making it easier to put on and eliminates rusting clasps! Perfect for salt water!

 

Do you do customize/personalize items?

Yes! We are always more then happy to work with our customer to make. there dream pieces! Contact us through email for more details at waveboxx2@gmail.com 

 

Is wholesale available?

We do offer wholesale orders! If you are interested contact us through email at waveboxx2@gmail.com for more details. 

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Frequently Asked Questions

How long will shipping take?

Domestic : Between 3-7 days

International : 2-4 weeks

Also take into consideration we also have a 1-3 day processing time to put packages together :) (The shipping time may vary depending on location and service selected)

Is the all the packaging eco friendly?

Yes!! We are big on creating a low waste option for jewelry lovers! Your package will be shipped in a 100% biodegradable mailer, and cushioned with crinkle paper for safe travels! We place all the pieces in a reusable muslim bag and also include an invoice that is made with recyclable paper!

How do I contact customer service?

The best way is through our email waveboxx2@gmail.com ! It may take a few days for us to get back due to how many inquires we receive in a day.

Caring for WaveBoxx jewelry guide!

Even though our jewelry is gold/silver plated and/or waterproof, we do still suggest taking certain precautions to avoid any issues. Try to avoid contact wit hash chemicals, handsanitizer, body care items that contain thick oils and/or fragrance.

Is wholesale available?

Of course! We aways loving creating wholesale orders for fun events like birthday parties, brides maids gifts, school events, etc. Email is at waveboxx22gmail.com for pricing details!

Return Policy

We would never want you to keep a jewelry piece that you don't 100% love. So we do accept returns! For us to proceed with the return, we must be contacted within 14 days after receiving the items, as while as the items should not show any damage. We will email you a shipping label, free of cost, and once we receive the package we can go forward with the return. You will be returned the full amount of the returned pieces not including original shipping cost.